March 13, 2008

Perhaps They Should Have Tested More - Carbonite

Carbonite glitch disconnects users from hosted backup service

After completing a major data center upgrade, some uses of Carbonite's online backup service lost their connection to the service, and were unable to recover until they reinstalled the Carbonite software.

Dave Friend, Carbonite's CEO, didn't sound all that concerned.
"It was just one of those things," said Friend, adding that he could not recall which specific end-user "process" triggered the bug to cut off the connections.
Apparently, Carbonite wasn't able to detect this problem internally.
He said the company wasn't aware of any problem until disgruntled users began calling customer support.
Perhaps they should have tested more.

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