November 1, 2010

Perhaps They Should Have Tested More - Target

National retailer Target Corp. has been shortchanging customers for months when they use some manufacturers' coupons.
  • Target says it has been aware of the problem since August
  • Target couldn't explain why the problem was happening nor why it hadn't been resolved
  • Some customers are finding that a coupon with a face value of $1.50 are being credited for only $1.02
  • Others who have redeemed $4.00 worth of coupons saw only $2.54 taken off
  • Target blames the problem on some sort of computer glitch
  • Target has told its cashiers to check coupons

Perhaps Target should have tested more?

And perhaps they should get going on a fix for the problem before the holiday shopping kicks in?


This article originally appeared in my blog: All Things Quality
My name is Joe Strazzere and I'm currently a Director of Quality Assurance.
I like to lead, to test, and occasionally to write about leading and testing.
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